LOCATION |
RESPONSE |
RESOLUTION |
Relicell Service Center + 30 km radius |
AM / PM |
Within 3 working days |
30 – 100 km radius of Relicell service center |
Within 1 working day |
Within 4 working days |
100 – 200 km radius of Relicell service center |
Within 2 working days |
Within 7 working days |
Beyond 200 km of Relicell Service center |
Within 3 working days |
Within 7 working days or time taken by courier to reach the replacement unit, whichever is later. |