LOCATION | RESPONSE | RESOLUTION |
Relicell Service Center + 30 km radius | AM / PM | Within 3 working days |
30 – 100 km radius of Relicell service center | Within 1 working day | Within 4 working days |
100 – 200 km radius of Relicell service center | Within 2 working days | Within 7 working days |
Beyond 200 km of Relicell Service center | Within 3 working days | Within 7 working days or time taken by courier to reach the replacement unit, whichever is later. |