LOCATIONRESPONSERESOLUTION
Relicell Service Center + 30 km radiusAM / PMWithin 3 working days
30 – 100 km radius of Relicell service centerWithin 1 working dayWithin 4 working days
100 – 200 km radius of Relicell service centerWithin 2 working daysWithin 7 working days
Beyond 200 km of Relicell Service centerWithin 3 working daysWithin 7 working days or time taken by courier to reach the replacement unit, whichever is later.