LOCATION	RESPONSE	RESOLUTION
Relicell Service Center + 30 km radius	AM / PM	Within 3 working days
30 – 100 km radius of Relicell service center	Within 1 working day	Within 4 working days
100 – 200 km radius of Relicell service center	Within 2 working days	Within 7 working days
Beyond 200 km of Relicell Service center	Within 3 working days	Within 7 working days or time taken by courier to reach the replacement unit, whichever is later.