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LOCATION RESPONSE RESOLUTION
Relicell Service Center + 30 km radius AM / PM Within 3 working days
30 – 100 km radius of Relicell service center Within 1 working day Within 4 working days
100 – 200 km radius of Relicell service center Within 2 working days Within 7 working days
Beyond 200 km of Relicell Service center Within 3 working days Within 7 working days or time taken by courier to reach the replacement unit, whichever is later.