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If the replacement is not done as per the committed timeframe, follow the escalation matrix given below.

Level 1: Relicell Service Coordinator. Email: support@relicellbattery.com

In case of no resolution in further 24 hours go to Level 2: Manager – Quality. Mr. Murugan. Email: murugan.v@relicellbattery.com

In case of no resolution in further 24 hours go to Level 3: Director Mr. Biju Bruno. Email: bbruno@relicellbattery.com